We respect the EU’s General Data Protection Regulations (GDPR) and are committed to compliance with the relevant aspects.
This policy explains how we (Bowley Design Ltd) collect and treat any information you give us – either via this website, through providing our services, or otherwise. You will notice it’s short. It’s intended to be to-the-point, without long or unnecessary legal wording. We have nothing to hide, no desire to confuse you and are open to your feedback or concerns.
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We will only ask for the bare minimum information from you that we need to perform our services or keep you informed. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone open access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We collect your email address when you sign up to our mailing list. We ask for your contact information when you hire us.
We may need to give some of your information to our trusted partners in order to perform our services. When we do, we only work with partners who we believe will respect and protect it as we do.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
- When you contact us by email or through our website, we potentially collect your name, email address, phone number, social media usernames and the company you work for, where possible.
- If you sign up for our mailing list, we only collect your email address.
- When you commission us, we may collect your name, business name, email address, contact phone number and a postal address.
- If we purchase services from you, we also collect and store your business name and bank/payment details and keep records of the invoices you send and the payments we make.
Where we store your information
When you contact us by email or through our website or sign up for our mailing list, we log and store your information in MailChimp, the email marketing platform we prefer. If we do business, we store your information in our accounts software, Xero. We know these systems have a commitment to security.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your contact information to send you invoices, statements, or payment reminders.
Who to contact at our company
Mark Bowley is our primary contact for matters relating to your information. You can contact him by email at email@example.com if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our team have access to everything you’ve provided, but contractors have access to only what they need to provide their services.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in 1Password, a highly encrypted password manager, and use strong passwords for each service.
The computers and devices we use are all password protected or use fingerprint access. They are never left unattended and unsecured in the presence of non employees. If we take computers in for repairs we check the service provider’s data policy and set up a separate computer user account for the technicians, so they never access our content. If we get our mobile devices repaired we never allow access to their content.
Our computer data is backed up using Dropbox. Our mobile devices are backed up using Apple iCloud. Both have a commitment to data security.
How to complain or access your information
If you have any reason to complain about the ways we handle your information, or would like to access, amend or delete your information, please contact us by email at firstname.lastname@example.org.
Changes to this policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website. You can find a date stamp at the bottom of this page for the last time we updated this policy.
Last updated: 23 May 2018